Returns & Refunds

At Ofildrywβ„’, we want you to feel confident when shopping with us. If something is not right with your order, this policy explains how returns, exchanges, and refunds are handled.

Return Window

You may request a return within 30 days after receiving your order.

To be eligible, the item must be:

Unused and in its original condition
Returned with original packaging, tags, or accessories when applicable
Supported by proof of purchase, such as an order confirmation or receipt

Items that are used, damaged by the customer, missing packaging, or returned without order proof may not qualify for a refund.

Starting a Return

To begin a return request, please contact us first:

Email: service@qwedfg.com

After your request is reviewed and approved, we will send return instructions and provide the correct return process.

Please do not send items back without approval. Unauthorized returns may not be accepted or processed.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or different from what you ordered, contact us promptly with your order details and clear photos of the issue.

Once reviewed, we may offer a replacement, refund, or another suitable solution.

Items That Cannot Be Returned

For safety, hygiene, or order-specific reasons, some items may not be eligible for return, including:

Perishable goods
Personalized or customized products
Gift cards
Final sale items
Promotional or clearance products

If you are unsure whether your item can be returned, please contact us before sending it back.

Exchanges

For the fastest exchange process, we recommend returning the original item first and placing a new order for the item you want.

This helps ensure the replacement product is available and shipped without unnecessary delays.

EU Customer Return Rights

For orders delivered within the European Union, customers may have the right to cancel or return an order within 14 days of receipt.

Returned items must remain unused, in original condition, and include packaging and proof of purchase.

This does not replace our standard return policy but may apply in addition where required by law.

Refund Processing

Once your returned item is received and inspected, we will notify you of the approval status.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear. Your bank or card provider may require additional processing time.

If more than 15 business days have passed after refund approval, please contact us for assistance.

Thank you for shopping with Ofildrywβ„’. We are committed to keeping returns simple, fair, and customer-friendly.